Many people do not realise that energy suppliers offer support to customers who may need some extra help.
One scheme is called the Priority Services Register, often shortened to PSR, and it is designed to make everyday energy services safer, easier, and more accessible.
You may be able to join the register if you are older, live with a disability or long-term health condition, have mobility difficulties, rely on medical equipment, or are going through a difficult period in your life. Even temporary situations, such as recovering from an illness or having young children at home, may mean you qualify for support.
There are many benefits to being on the register. Some suppliers offer energy efficiency items to help eligible households reduce energy costs, and there’s help with meter readings, password schemes to protect against phone and doorstep scams, and bills in formats that are easier to read, such as large print or braille.
For people who have energy debts or arrears being on the register offers extra protections that can make a massive difference.
Signing up is completely free. You can contact your energy supplier directly by phone or online and ask to join their Priority Services Register.
If you think you or someone you care about may benefit, it is worth checking today. A small step like joining the register could make a big difference when extra support is needed most.
If you would like to talk to someone in Merton about the PSR and the support you may be entitled to contact Merton’s Community Hub on 0208 066 4086 or email email hidden; JavaScript is required.
